Separate routes for diner group visits inquiries
With diner group visits, the inbox describes itself now.
- Timeline
- 15working days
- after content approval, including staff review and handover
- Client
- Garden center breakfast restaurant
- Region
- Sioux Falls, South Dakota
- Team
- 5 staff; one locally managed operation
What was wrong before we started?
The starting point
Every diner group visits visitor, whatever their purpose, was sent to the same general contact page. New requests and live conversations shared one form.
What it cost the team
When it comes to diner group visits, the team received a jumble of messages with vague subjects. Telling new business apart from continuing conversations meant reading every line of every message.
What we built
The contact page now opens with three plain options and routes each to a fit-for-purpose form. New inquiries collect party size, arrival time and seating needs; follow-ups take a shorter path.
Features used
Linked items open the matching section on the features page.
How long did it take?
15 working days after content approval, including staff review and handover.
- Day 0Content approvedThe team signs off the wording and details the pages will carry.
- BuildBuilt and checkedPages and forms built, then reviewed by the restaurant's own staff.
- Day 15HandoverLive, with the team shown how it works and who to ask.
For comparison, a new site on The Single Counter goes live in 7 days. See how a build runs.
Running more than one room already?
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Plans from $117 a month, live in 7 days. No obligation to buy on the call.
What changed for the team
With diner group visits, the inbox describes itself now. Categories come attached, and follow-ups stop impersonating new business.
Run a similar room? See the pages built for breakfast and brunch spots.
Our diner group visits contact page now mirrors real life. New customers and existing ones take different doors, and we can tell them apart instantly.
Questions about this project
How long did this project take?
15 working days after content approval, including staff review and handover. The clock starts once the team has approved the content, so the time goes on building and checking rather than waiting.
Which plan covers this kind of work?
Everything used here (contact categories, separate follow-up route, relevant form fields, clear button labels) sits inside the standard build, so it is available on every plan, starting with The Single Counter at $117 a month. The $647 one-time build fee is invoiced after launch.
Why is the restaurant not named?
Clients are described by type, region and team size on purpose, so the story can be told in full without publishing anything about their business they did not want shared. The quote is from Oscar Linton, reception lead, used with permission.
More projects like this one
Want your own pages to work this way?
A 30-minute walk-through of the site you would get, on your screen. The $647 build fee is only invoiced after your site is live and approved.